After our inspection confirms the condition, we process EFT payments. Typical turnaround is within 24 hours; for some items same-day payment is possible. Processing times can vary depending on bank cutoffs and verification. Tip: ensure your bank details are correct on the form to avoid delays.

We do not accept stolen goods. Our team may request a receipt or proof of purchase for higher-value items and will refuse to process items that appear to be stolen.

Yes. We accept items in all conditions. When a device is broken, the offer will be adjusted to reflect repair or parts value. Please be honest about the condition to avoid delays at inspection.

Once the offer is confirmed, you can schedule a pickup slot. Our couriers operate in major metros; rural areas may have partner drop-off options. You’ll receive an email/SMS confirming the pickup time.

If the condition or model differs from what you submitted, we’ll explain any adjustments and provide a revised offer. You can accept or decline the revised offer prior to payout.

We currently offer bank transfer (EFT). Please ensure the account name matches your ID to avoid verification issues.

Images are used to verify condition and ownership during processing. We only retain them as long as necessary; refer to our privacy policy for retention policies.

For designer goods or high-value electronics we may request proof of purchase, original box, or serial numbers to confirm ownership and authenticity.

If plans change, contact us as soon as possible and we’ll reschedule or cancel your pickup. Cancellation policies may apply for scheduled courier slots.

Including chargers, boxes, receipts, and original accessories can improve the final offer — mention them in the Notes field.

If you discover incorrect bank details after submission, contact support immediately. We will attempt to pause payout, but corrections may delay processing.

Our estimated offer already accounts for our fee and margin. We are transparent about the final amount — any adjustments will be explained at inspection.

Clean the device, include any chargers or accessories, remove personal locks (e.g. Find My iPhone), and have proof of purchase if available. This helps a quick inspection and avoids delays.

You can submit multiple items by repeating the mini form for each item or using the full form and describing each item in the Notes field. For many items, contact our sales team for bulk handling.

Valuation considers brand, model, age, condition, market demand and accessories included. Our estimator gives an instant market-based ballpark; final offers are confirmed after inspection.

You can cancel before inspection free of charge. After inspection, if we revise the offer you may accept or decline. Contact support as soon as possible to discuss cancellations.

Most inspections take a few minutes. Complex items or those needing verification (authenticity, serial checks) may take longer. We notify you immediately with any revised offer.

We recommend you fully back up and factory-reset your device before pickup. For devices we keep, we securely wipe data following industry best-practices. See our privacy policy for full details.

We occasionally offer promotions for trade-ins or store credit. If available, options will be shown with the offer. Contact support for current promotions.

After your pickup is scheduled we send an email/SMS with the courier name, tracking link (if available) and a contact number. Contact support if tracking isn't updating or the courier is delayed.

For private sellers we don’t add VAT to payouts. If you’re selling as a registered business you may need to account for VAT or tax — consult your accountant or contact our accounts team for corporate guidance.

Couriers will request a government-issued photo ID (ID book, ID card or passport). For higher-value items we may also ask for proof of address or proof of purchase to confirm ownership.

If inspection uncovers undisclosed damage or a different model, we’ll provide a revised offer and explain the changes. You can accept the new offer or request the item be returned; no payout is made until you accept.

When scheduling pickup you’ll see available time windows for your area. We confirm the final slot via email/SMS. Same‑day slots depend on courier availability and location.

For multiple items or corporate accounts we offer bulk pricing and dedicated logistics. Please contact our sales team through the contact form or the business enquiry channel for onboarding and quotes.

EFT is our default payout method for security and traceability. In certain in-person or store scenarios cash payouts may be offered — check with support for local options.

We transmit data over encrypted channels and limit retention to what's necessary for processing. Images and personal data are used only for verification and payout. See our privacy policy for full details on retention and rights.

Once an item is sold to a buyer or partner the sale is usually final. Any warranty or return policy is determined by the buyer. Contact support immediately if you believe an error was made during processing.

You can submit accessories separately; they are evaluated and priced on their own merits. Include clear photos and descriptions to help valuation.

You will receive an email/SMS confirmation including a payment reference when the EFT is processed. Bank clearing times vary by bank and country — allow the usual banking delays.

We accept devices that do not power on. Please describe the issue in your submission. Offers for non-working devices are lower and depend on parts or repair value.

We offer free courier pickup in major cities. For rural or remote areas, we may arrange partner drop-off points or alternative logistics. Contact support for your location options.

You may sell on behalf of a family member or business if you have their consent. The payout will be made to the account holder matching the provided ID and details.

All payouts are made in ZAR to South African bank accounts. If you need to receive funds internationally, please arrange with your bank for conversion after payout.

We accept items even if accessories are missing. The final offer will reflect the absence of chargers, cables, or boxes. Please mention missing items in your submission.

We work with several courier partners and assign pickups based on your area and schedule. If you have a preference, mention it in your submission and we’ll try to accommodate.

All pickups are insured. If your item is lost or damaged in transit, contact support immediately. We will investigate with the courier and arrange compensation according to our policy.

For security and compliance, we only pay out to one account per transaction. If you need to split funds, please arrange transfers after receiving your payout.

If you need to change your phone number, email, or address after submitting, contact support as soon as possible. Updates must be made before payout is processed.

We accept items with scratches, dents, or cosmetic flaws. Please describe the damage and upload clear photos. The offer will be adjusted based on the condition.